At Shiloh Blossom, we work hard to process and ship every order accurately and efficiently. Because our products are personal-care items, all online orders are final sale and are not eligible for returns or refunds, except in the limited circumstances described below.
1. No Returns or Refunds
No returns or refunds are permitted for online orders.
Once an order has been submitted, customers may not return products for a refund due to change of mind, incorrect product selection, personal preference, or any other reason not specifically covered by this policy.
2. Incorrect Item Received
If you receive an item that is different from what you ordered, please contact us as soon as possible at:
To help us resolve the issue, your email must include:
-
Your full name
-
Order number
-
A clear photo of the incorrect item
-
Confirmation that the item is unopened and unused
After reviewing your request, we may provide a return shipping label for the incorrect item.
Once the incorrect item has been returned according to our instructions, the correct item will be shipped within approximately 3–5 business days.
Please do not open, use, or dispose of an incorrect item before contacting us, as doing so may affect your eligibility for a replacement.
3. Damaged Products
If your order arrives damaged, please contact us as soon as possible at:
Your email should include:
-
Your full name
-
Order number
-
Clear images of the damaged product
-
Clear images of the packaging, where applicable
After reviewing the information provided, Shiloh Blossom may issue a replacement at our discretion.
Replacement orders will be processed as promptly as reasonably possible after the damage has been reviewed and approved.
4. Lost or Stolen Packages
Shiloh Blossom is not responsible for packages that are lost, delayed, misdelivered, or stolen after they have been shipped.
If your tracking information indicates that your package has been delivered but you cannot locate it, or your shipment appears to be lost or stolen, please contact the applicable shipping carrier directly to file a claim.
Depending on the shipping method used, this may include USPS or UPS.
We recommend checking your delivery address, surrounding areas, mailroom, household members, neighbors, and carrier delivery information before submitting a claim.
5. Order Cancellation Policy
Please note that our fulfillment and shipping team works to process orders quickly and efficiently.
Because orders may enter processing shortly after submission, we cannot guarantee cancellations once an order has been placed.
Once an order has been submitted, we do not accept requests to:
-
Cancel the order
-
Change the items in the order
-
Change the shipping address
-
Make price adjustments
-
Modify the order total
Please carefully review your order details, shipping information, and selected products before completing checkout.
6. Price Adjustments
We do not provide price adjustments on orders that have already been submitted or completed.
Promotional pricing, discounts, or special offers that become available after your purchase cannot be applied retroactively unless expressly stated otherwise by Shiloh Blossom.
7. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an incorrect or incomplete address is provided, Shiloh Blossom cannot guarantee that the package can be redirected or recovered. Additional shipping costs may apply where a reshipment is approved.
8. Contact Us
For questions about an incorrect or damaged order, contact us at:
Shiloh Blossom
Email: shilohblossom@gmail.com
Website: https://shilohblossom.com/
When contacting us about an order, please include your order number so that we can review your purchase and assist you as efficiently as possible.
Important Reminder
All online orders are final sale. No returns or refunds are accepted except for eligible incorrect or damaged items as described in this policy.
By placing an order through Shiloh Blossom, you acknowledge and agree to this Return & Refund Policy.